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WORDPRESS SUPPORT SERVICES

  • 24/7 Security Lockdown & Monitoring
  • Daily/Weekly Backups & Updates
  • WordPress Speed & Performance Optimization
  • Weekly Security & Activity Reporting
  • Unlimited Website Technical Support
  • 30 Minutes Web Design & Content Updates
  • Discounted Development Costs

$99.99/mo.

($1,199.88/year)

2 Year
1 Year
Monthly

Let Us Secure, Update, Backup & Support Your WordPress Website

Detailed WordPress Support Features

  • Brute Force Protection
  • File Change Detection
  • Strong Password Enforcement
  • Lock Out Excessive Login Attempts
  • Monitoring & Lock Out Bot Detection
  • Hidden Login & Admin
Yes
  • Daily File & Database Backups
  • Daily 10-Point Malware Scan
  • Weekly WP Core Updates
  • Weekly Plugin & Module Updates
  • Weekly Theme Updates
Yes
  • Desktop/Mobile Cache
  • Minify HTML
  • Minify CSS
  • Minify JS
  • Image Optimization
  • Delete Cache Logs
  • Database Cleanup
Yes
  • Malware Scans & Blocked Hacks
  • Core Updates Completed
  • Plugin Update Completed
  • Backups Completed
  • New Content Activity
  • Search Console Activity
Yes
  • Malware Cleanup/Site/DB Restore
  • Database & SQL Troubleshooting
  • Website Technical Troubleshooting
  • CMS Technical Troubleshooting
  • Third-Party Plugin/Module Technical Support
Yes
  • 30 Minutes Of Included Update Requests
  • Website Graphic Design
  • Modification & Addition Of Website Content
  • Image Manipulation, Addition & Replacement
  • Modify Navigation
  • Discounted Development Costs @ $95/hr (35% Discount)
Yes
  • SSL Certificate
  • Google Analytics Integration
  • Search Engine Optimization
  • Website Redesign
  • Domain Registration & Renewal
  • Content Delivery Networks (CDN)
Yes

* Support Service Start After A Website Audit To Ensure Program Compatibility.

Website Updates

Updating WordPress Website

Keep your site updated with 30 minutes of development time each month. Plus, enjoy discounted rates on additional time.

Security

WordPress Security

Enjoy peace of mind with 24/7 security lockdown and monitoring. We make your site secure to keep out the hackers.

Speed Optimization

Faster Loading WordPress

Vroom. Vroom. We go under the hood to supercharge your site to improve load times, speed and performance.

Website Reports

Wordpress Website Support

Stay up-to-date with weekly reports that summarize malware scans, blocked hacks, updates, backups, and any new activities.

Tech Support & Backups

WordPress Help Atlanta

Save money with our all-inclusive plan that takes care of daily monitoring, daily backups, restoration, and troubleshooting.

WP & Plugin Updates

Regular WordPress Maintenance

Save time by letting us handle frequent WordPress plugin and theme updates. We take care of the site, so you can run your business.

FAQ

Nope. You can cancel at any time with our monthly plan.
Yes
Once registered, you'll receive a link to our secure on-boarding form where you can provide access.
Yes
Once we have access to the admin of your WordPress site we'll run a full audit. We will NOT change anything on your site. We will run a size and complexity scan, a plugin and theme upgrade scan and a security scan. This will help us determine the health of your site. If necessary we'll make a list of recommendations based on what we find.
Yes
To run our initial website audit, yes. But to get the site into our WordPress Support system we'll also need Hosting and DNS access. To be clear, we will not migrate your site away from its' existing host. We'll simply add appropriate records so that we can properly secure, backup, maintain and report weekly activity.
Yes
Absolutely! Once we run our initial audit we'll make recommendations on how we can help. You may be dealing with security issues, load speed performance issues, out of date, expired, or conflicting plugins, etc. We'll come up with a plan to get your site completely healthy so it can be accepted into our WordPress Support program.
Yes
You can simply send an email to [email protected] with the site URL and all details of the request. Or, you can login to our support ticketing system to place a support request and manage progress at support.doubledome.com.
Yes
You can send unlimited support requests. All technical requests are covered. Any non-technical request is covered up to 30 minutes per month. If you go over your monthly time for non-technical requests we will invoice for the extra time at $95/hour in 15 minute increments.
Yes
We'll put industry best security measures in place to make sure this does not happen. But if it does we will fix it and get it back up and running ASAP.
Yes
Initial response to a ticket is usually within the hour.  Ticket resolution depends on the nature of the request. Emergency requests take priority. If it is not that urgent we will let you know an estimate of time.  If you do use our support system at support.doubledome.com you can better manage the ticket priority.
Yes
Of course, and a limited time it's FREE! We host many of our client websites on a lightening-fast, cloud hosting. Once we audit your site we can quote a migration fee. After that you only pay your monthly WordPress Support fee.
Yes
We will continuously monitor your website, but if you notice anything that you would like us to address just send in a support ticket to [email protected] or use our support portal at support.doubledome.com.
Yes
Email us at [email protected] for a quote to support all of your sites. We have volume based discount tiers for multi-site clients.
Yes
We have a 30-day no risk guarantee. Simple as that.
Yes
You can cancel at anytime by contacting us at [email protected] or our support ticket system; support.doubledome.com.
Yes

OUR EXECUTIVE TEAM

Christopher Bradley

Christopher Bradley

Managing Partner

Director of Sales & Marketing

Chris co-founded DoubleDome, merging his business degree and technical consulting experience with his fondness for all things Internet. Focused on sales & marketing, Chris has led DoubleDome to 20 straight years of profitability.

Jim Clanin

Jim Clanin

Managing Partner

Director of Design & Development

As co-founder, Jim brings his vast creative design skills and project management abilities to the firm. Creating beautiful AND functional web solutions for every client is Jim’s #1 Priority.  He manages the creative and development teams and oversees support services to ensure total client satisfaction.

Emer Harkin

Emer Harkin

Creative Director &
Production Manager

Emer started out in B2B publishing making the transition to Web Design Consultant and Creative Director for an SEO firm prior to joining DoubleDome. Emer’s creative design skills go hand-in-hand with her ability to understand how to integrate the right design into the dynamic systems we create.

Paras Jain

Paras Jain

Head of Development

Paras has been working with open source systems for over a decade and has become an expert in PHP, Zend Framework, WordPress, Joomla, Magento & many other CMS and E-commerce platforms. Paras is responsible for developing and managing new and ongoing projects for DoubleDome.

“When we were looking for a company to host and provide WordPress support for our website, the top priorities were accuracy and timeliness. With DoubleDome, changes to our website are often made within the hour of sending our requests. This has allowed us to keep our website up-to-date so that we can pay more attention to running our business and working with our clients.”

E. Bell

“DoubleDome makes changes to our website promptly, efficiently, and courteously. We have the input we want in creating and maintaining our site. They are a pleasure to work with.”

Nancy Evans Elrod

Co-Owner, The Corner Pub

“I have been working with DoubleDome now for about 8 years. During that time I have referred them to several of my top customers. I have always received glowing praise about the company for their work which speaks volumes. DoubleDome is a company that you can rely on, and enjoy working with.”

Joe Edwards

Vice President, Sales and

Marketing at IMAGERS

“I’ve been working with DoubleDome for nearly seven years and have been incredibly pleased with their support. From website design, development, hosting and digital marketing services, they truly are a “one-stop shop” for all our website and digital marketing needs. They’re responsive and accessible when I need support, and they’re able to clearly explain more technical processes and details when I have questions. If you’re in need of a beautiful and optimized website that will get seen by your target audiences, I highly recommend that you call DoubleDome! ”

Mary Olsen Newton, APR

Chief Communications Officer, A.G. Rhodes

“Our partnership with DoubleDome has resulted in an innovative and more user-friendly website. With increased flexibility and new opportunities to integrate our various channels, the website is our cornerstone for more effective communications with our members and gives us an online presence that shines. We look forward to building on our relationship with DoubleDome and strongly encourage others to explore their services.”

Ashley Pilgrim

PRSA Georgia

“We’ve opened 4 offices around the country with some of those being acquisitions. We didn’t have the internal staff to create all of the digital marketing campaigns. DoubleDome realized that. Chris approached us with a plan that covered all of our needs. They handled everything from strategy to implementation. We get monthly performance reports and can see the difference it is making to our business.”

K. Reach

“We’ve been working with DoubleDome for 15 years. They started out as our web designer, and that grew into doing our digital marketing services. With their help we’ve created a model for quickly generating sales in new markets and have expanded from one state into five!”

N. Jackson

“I’d like to express my high level of satisfaction with your website design service. You’re company did an exceptional job of implementing my idea into a dynamic and visually striking website and the entire process was seamless from the beginning to end. The staff at DoubleDome was always readily available and very knowledgeable. I would highly recommended your service to anyone looking to create a new website or improve upon an existing one.”

Logan Belz

My Home Owner Claim

“I can never thank you enough for the great work that you did for “us” and your above and beyond-ness, taking time to explain the details is such a rare thing in business and we’re truly fortunate to have found you.”

Beth White

“DoubleDome updated our optometry site from top to bottom. They were able to give it an exciting new look that was well-suited to the practice. We had a variety of special requests and the people at DoubleDome were able to ensure that every point was taken care of in a timely manner. I would recommend them without reservation to any business that is in need of web development. Easy to work with, and excellent outcomes. ”

Tom Brillante

“Sitting here stranded in 2 feet of snow so I have time to give you a thumbs up. The two ecommerce web sites you designed for us to work in tandem are great and doing a fantastic job of handling the individual and quantity orders.”

Steve Darling

“DoubleDome’s professionalism, extensive knowledge and creativity all came into play to design a online store that makes my unique automotive lighting products available to the world. What started out as a few LEDs, a scratch pad and an idea has turned into an ecommerce business with clients worldwide thanks to DoubleDome.”

David Delaney

“I wanted something simple yet memorable. DoubleDome was great at designing what was in my minds eye. Thanks so much!”

Julie White

“Our brand was dated and showing it’s age. DoubleDome helped keep the feel we’d had for so many years, and bring it into this decade. I’m really happy with the project and the results.”

J. Anderson

“Who has time to do all their marketing? We certainly didn’t. DoubleDome’s huge list of services is great for us. They put together a program that makes sure we’re doing everything we should every month.”

M. Strickland

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